Job Vacancy: ICT Officer (1)

  • Duties and Responsibilities include:
     Installing and configuring computer hardware operating systems and applications.
     Supporting the roll-out of new applications.
     Investigating and resolving user-reported PC problems and application issues logged through the IT helpdesk ticketing system.
     Ensure 1st Line incidents and service requests for a wide range of internal and external applications are resolved within the defined SLA.
     Ensures ICT inventory is updated regularly and maintains adequate stock levels.
     Drafts and updates technical documentation for all IT equipment.
     Training and development of staff (end-users) on ICT systems as may be needed.
     Escalates high-priority incidents to both internal and external teams, as appropriate.
     Research and recommend to management emerging technologies.
     Ensure all computers are protected from viruses by ensuring that all computers are installed with an acceptable antivirus.
     Liaise with other IT Unit staff as appropriate to achieve excellence in overall IT service delivery.
     Performing any other duties as assigned.
  • Minimum Qualifications and Personnel Specifications
     BSc Degree in Computer Science, Information Systems Management, or equivalent.
     Two years’ traceable experience in an extensive ICT services environment
     Professional certification is an added advantage.
     Knowledge of ITIL processes – particularly incident and problem management, and request fulfillment.
     Demonstrated knowledge and experience with Hardware, Software, and Networking
     Knowledge of SAP and Microsoft 365 or other technology as an added advantage.

Interested persons should submit their written applications together with a detailed CV and certified copies of ID, academic and professional
qualifications by not later than close of business on Monday, 25 August 2023 to:
Email: or Hand Deliver to: 160 Rhodesville Avenue, Greendale, Harare
Website: Tel: (242) 443358/443361/443322
Cell: 0772 154 281-4 WhatsApp: 0772 154 281