How to make a complaint
First submit your complaint to your insurance company and if you are not satisfied with the outcome, you can then report your complaint to the Insurance and Pensions Commission.
When reporting to IPEC, attach a copy of the letter from the insurance company confirming that they could not assist you to your satisfaction
· Make your complaint to IPEC in writing either through a letter, email or our website
· State all important information including the name of the insurance company· Clearly state your complaint including relevant dates,policy documents, reference numbers and your contact
details.
· Attach copies of the relevant documents but keep originals.
· Keep a copy of your complaint letter for reference.
· The Commission is supposed to respond acknowledging your complaint within three days and state how they would manage the case